Refund & Cancellation Policy

1. The 24-Hour Initial Satisfaction Guarantee

We want every cord-cutter to experience Apollo Group TV with complete confidence. For all new subscription purchases, we offer a 24-hour evaluation window starting from the timestamp when your login credentials (M3U playlist URL and Xtream Codes) are delivered to your WhatsApp or email.

During these initial 24 hours, you have full access to test live HD/4K sports, local broadcast networks, and on-demand movies across your streaming hardware. If the service is incapable of streaming on your supported device due to verified server-side issues that our technicians cannot rectify, you may request a 100% full refund.

2. WhatsApp Technical Support & Troubleshooting Procedure

Because live streaming performance depends upon client player configuration, hardware decoders, and ISP routing, over 95% of initial playback hurdles are resolved in under five minutes by our technical team.

Therefore, before submitting a refund request, subscribers are required to contact our 24/7 WhatsApp Support Desk at +33644650967.

What Our WhatsApp Technicians Will Check:

• App Configuration & Player Optimization: Verifying server URL syntax, playlist format, and hardware/software decoder settings in apps like IPTV Smarters Pro, TiviMate, XCIPTV, or VLC.
• Server Relay & CDN Balancing: Shifting your account connection to an alternative low-latency server node if local internet routing causes packet loss.
• ISP Throttling & VPN Setup: Certain internet service providers intentionally throttle IPTV traffic during live NFL or Premier League matches. Our team will help you configure a VPN to restore smooth 4K playback.
• Credential & Connection Count Verification: Ensuring your device token is synchronized and checking that simultaneous connections do not exceed your plan allowance.

3. Eligible Refund Scenarios

A full refund will be promptly issued under the following circumstances, provided the claim is submitted within the applicable eligibility window:

4. Non-Refundable Scenarios

To prevent fraudulent credential harvesting and unauthorized resale, refunds will NOT be granted under the following conditions:

• Expired Evaluation Window: Requests submitted after the initial 24-hour satisfaction guarantee period has passed.
• Refusal to Cooperate with Troubleshooting: Refusing to follow standard setup guidance, declining to test recommended player apps, or refusing to verify internet connection speed with our WhatsApp support desk.
• Insufficient Customer Internet Speed: Smooth 4K streaming requires a minimum download speed of 25 Mbps (10 Mbps for standard HD). Buffering caused by insufficient local bandwidth, crowded home Wi-Fi networks, or slow DSL connections is not eligible for refund.
• ISP Blocking / Refusal to Use a VPN: When an Internet Service Provider restricts video streaming ports, and the customer refuses to test or utilize a standard VPN service to bypass local ISP filtering.
• Incompatible or Obsolete Hardware: Attempting to run streams on unsupported legacy devices, obsolete smart TVs without app store access, or uncertified media boxes.
• Terms of Service Violations: Accounts terminated or locked due to unauthorized restreaming, credential sharing outside the household, or exceeding purchased connection limits (1, 2, or 3 connections).
• Change of Mind on Long-Term Passes: Multi-month passes (3, 6, and 12-month packages) cannot be refunded on a partial or prorated basis once the initial 24-hour trial period has passed, as these plans are discounted up to 50% upfront.
• Individual Channel Adjustments: Periodic maintenance, channel lineup re-ordering, or temporary unavailability of a specific single channel does not qualify for a refund, as the service provides over 20,000+ alternate channels.

5. Cancellation Process for Subscriptions

Apollo Group TV is built around customer freedom and flexibility:

• Prepaid Time Passes (Standard): All our standard 1-Month, 3-Month, 6-Month, and 12-Month passes are prepaid one-time purchases. They do NOT automatically charge your card upon expiration. When your time pass reaches its end date, the stream simply stops unless you decide to renew. No action or cancellation is necessary.
• Recurring Subscription Plans (If Elected): If you enrolled in an automated monthly or quarterly billing cycle, you may cancel at any moment with zero cancellation fees. Simply send a message stating “Cancel Subscription” with your username and order email to our WhatsApp desk (+33644650967) or via email to support@apollogroupstv.com.
• Cancellation Effect: Cancellation takes effect at the conclusion of your current paid billing period. You will retain full access until that date, after which no further deductions will occur.

6. Refund Processing Times & Methods

Once a refund request is authorized by our management desk:

• Refunds are returned exclusively to the original payment method utilized during purchase (credit card, debit card, or cryptocurrency wallet equivalent).
• Credit card and debit card refunds typically reflect in your account within 3 to 7 business days, depending upon your bank’s clearance schedule.
• Cryptocurrency or digital token refunds are issued within 24 business hours minus any standard network blockchain transaction fees.