Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Apollo Group TV (“Apollo Group TV”, “We”, “Us”, “Our”) handles information collected through our website (apollogroupstv.com), customer support channels (including our 24/7 WhatsApp desk at +33644650967), and digital streaming authorization endpoints.

By browsing our site, ordering a subscription, or using our Xtream Codes and M3U credentials, you consent to the data collection and management practices described herein.

2. Strict Zero-Log Browsing Policy

Unlike traditional cable operators and internet service providers who log and monetize your television viewing habits, Apollo Group TV is architecturally designed around complete viewer privacy:

• No Stream Content Logging: We do not log what live channels, sports games, on-demand movies, or television shows you stream.
• No Playback History Retention: We do not maintain historical logs of your watch time, durations, or favorite channel lists on our infrastructure.
• No DNS Query Tracking: Domain lookup queries originating from your media player application are resolved dynamically and immediately discarded.
• No IP Geolocation Profiling: We do not construct behavioral profiles or target advertising based on your physical location.

What you stream in the privacy of your home remains completely your business. For complete peace of mind and protection against local ISP throttling, we also maintain 100% compatibility with all major Virtual Private Networks (VPNs).

3. Information We Collect

We only collect the minimum information strictly necessary to process your subscription, deliver authentication credentials, and provide technical customer support:

A. Account & Transaction Details

• Contact Identifier (WhatsApp / Phone): Your WhatsApp number (+33644650967 channel) or telephone number, utilized to deliver login credentials, M3U playlist URLs, and provide instant technical support.
• Transactional Email: Provided by you during checkout to receive order confirmations, invoices, and service updates.
• Payment Receipt Records: Confirmation tokens, transaction IDs, and payment timestamps. Note: All credit card or payment card numbers are processed directly by compliant external payment gateways; Apollo Group TV never sees, processes, or stores your raw credit card numbers or banking data.

B. Ephemeral Technical Connection Data

• Active Stream Counter: Volatile, in-memory active session counters used solely to enforce your purchased connection tier (1, 2, or 3 concurrent connections). These session counters are automatically cleared from server RAM the moment playback stops.
• Server Performance Telemetry: Aggregated, anonymized network bandwidth utilization across server clusters to balance load and eliminate streaming buffers during high-traffic sports events.

4. How We Use Your Information

The information we collect is utilized exclusively for genuine operational purposes:

• Generating and delivering your M3U playlist and Xtream Codes login credentials.
• Providing real-time troubleshooting, setup guidance, and app configuration assistance via WhatsApp.
• Verifying subscription status and sending renewal reminders prior to pass expiration.
• Detecting and mitigating fraud, abuse, DDoS attacks, or unauthorized credential redistribution.
• Complying with applicable legal, accounting, and regulatory obligations.

5. Third-Party Disclosure & Non-Sale of Data

We have never sold and will never sell, rent, monetize, or trade your personal information to third parties, advertising networks, or data brokers.

We only share limited operational information with vetted third-party service providers who assist us in operating our platform, under strict confidentiality obligations:

• Payment Processors: Authorized payment gateways that handle transaction settlements under industry-standard PCI-DSS compliance.
• Communication Channels: The WhatsApp messaging network (Meta Inc.) utilized to provide our instant activation desk and customer support.
• Cloud & CDN Infrastructure: Dedicated hosting facilities and anti-DDoS proxy networks (e.g., Cloudflare) that safeguard our web endpoints against cyber threats.
• Legal & Law Enforcement: We will only disclose subscriber records if strictly compelled to do so by a valid, enforceable court order or subpoena issued by a court of competent jurisdiction. Because we maintain zero streaming logs, we possess no viewing history to produce.

6. Data Security & Encryption Standards

Apollo Group TV implements multi-layered technical, administrative, and physical safeguards to ensure subscriber data remains secure:

• SSL / TLS 256-Bit Encryption: All data transmitted between your browser and apollogroupstv.com is protected using modern Transport Layer Security (TLS 1.3) with 256-bit encryption.
• Cryptographic Password Hashing: User account passwords are stored using salted cryptographic hashes (bcrypt/Argon2) and can never be read in plain text.
• Isolated Server Architecture: Web portals and streaming authentication APIs run on logically segmented, hardened server instances protected by enterprise firewalls.

7. Cookies & Tracking Technologies

Our website uses only minimal, strictly essential cookies necessary to deliver core site functionality:

• Session Cookies: Temporary cookies used to remember your shopping cart items or account session state during your visit. These expire when your browser closes.
• Security & DDoS Cookies: High-performance security tokens (such as Cloudflare verification cookies) to detect malicious bot traffic and protect user sessions.
• No Third-Party Ad Trackers: We do NOT employ intrusive ad networks, behavioral tracking pixels (e.g., Facebook Pixel, TikTok Pixel), or third-party marketing beacons that follow you across the internet.

You may configure your browser settings to reject or delete cookies at any time; however, disabling cookies may impair certain features of the checkout portal.

8. User Rights Under GDPR & CCPA

Depending on your geographical location (including residents of the European Union, United Kingdom, and the State of California), you possess specific statutory rights regarding your personal information:

Your Rights Under the General Data Protection Regulation (GDPR)

• Right to Access: You may request a copy of the personal information we maintain concerning your account.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You may request permanent deletion of your account records and contact details from our systems, subject to legal recordkeeping obligations.
• Right to Restrict Processing & Data Portability: You may request restrictions on how we process your data or receive your data in a structured, machine-readable format.

Your Rights Under the California Consumer Privacy Act (CCPA / CPRA)

• Right to Know & Delete: California residents have the right to know what categories of personal data are collected and request deletion.
• Non-Discrimination: We will never deny service, charge different prices, or provide a lower quality of service to any subscriber who exercises their statutory privacy rights.
• “Do Not Sell or Share My Personal Information”: Apollo Group TV does not sell or share personal data for cross-context behavioral advertising.

9. Exercising Your Privacy Rights & Contact Desk

To exercise any of your data protection rights, request data deletion, or submit an inquiry concerning our privacy standards, please reach out to our Data Protection Officer:

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect enhancements in our data security protocols or statutory legal requirements. The updated policy will be posted on this page with an amended “Last Revised” date. We encourage you to review this page periodically to remain informed about our privacy practices.